Our Knowledge Management System will increase productivity, reduce operational costs and provides a more extensive customer service offering
Employee Knowledge Sharing
Contact Centre
Service Help Desk
Web Self Service
Simple Drag & Drop configurable layouts
- Personalised and team home pages
- User definable menu options
- Customise colours and branding
Team and personal layouts can be quickly set up by dragging available portlets or tiles onto a workspace, including Top/New Documents, Documents which have been updated since last viewed and Favourite Documents. Layouts can be branded and shared with teams for a tailored user experience.
Accurate Simplified Searching
- Advanced searching with fragment technology
- Jump straight to the source
- Multiple search filters
Users can ask a question in their own words and our solution will rank not only the solutions but also the fragments of solutions which best answer the question. This ensures that users get to the most relevant answers in one click, even if this is buried in a long document.
Reporting & Analytics
- In built report builder
- Analyse user behaviour and adoption
- View the audit trail of existing tasks and document usage
User reports can be built using a simple report builder to show user adoption and document usage. All queries displayed on a portlet (For example Top Documents or Most Viewed Documents for a particular topic) can be downloaded into a csv file, ensuring any system data can be quickly reported on.
Additional Features
Notifications & Alerts
- Alerts sent directly to a user’s notifications pane
- Can be configured to send via email
- Message text can be easily changed
An inbuilt message service alerts users to tasks they need to perform, such as approval of a document or a required reading task. Notifications are configurable and can be also sent via email.
Quick deployment & integration
- Cloud or local system options
- Implemented in days, not months
- A comprehensive set of APIs links your systems
Universal Knowledge is quick to deploy and easy to administer. Built using restful APIs, our knowledge management system can be easily integrated into your company’s ecosystem for a seamless user experience.
Content Creation
- Inbuilt comprehensive editor
- Files can be uploaded using drag and drop
- Templates can be easily configured
- Files can be leveraged from external sources such as Sharepoint and Google docs.
A WYSIWYG editor and inbuilt configurable templates are used to create rich content whilst adhering to standards for structure and style. Existing documents can be uploaded in their native format, including media, audio and text files.
Configurable content approval workflows
- Easily view teams assigned to various topics
- Restricted access functionality
- Comprehensive security model that extends online
Content approval can be configured to be single or multi stage, from a basic workflow where the author can publish their own content, to a workflow which requires multiple people to review and approve before it can be made live. Different workflows can be configured for different topics and departments.
Knowledge Management Benefits
Reduction in Training time
For new starters with the introduction of an effective Knowledge Management System
Customer Satisfaction
with the use of an effective Knowledge Management System driving efficient processes.
Employee Productivity
Save wasted employee time spent trying to find correct information or formatting documents